Thank you for shopping with With Consideration. We hope you love your purchase. However, if something isn't quite right, we're happy to assist with an eligible return or exchange under the conditions outlined below.

 

Return Window

Returns for full-priced items must be initiated within 10 business days of delivery. Items purchased on sale or during promotional periods are final sale and are not eligible for change-of-mind returns, exchanges or store credit.

 

Return Conditions

To be eligible for a return, items must:

• Be in their original condition, unworn, unwashed, and with all tags attached.
• Be returned in their original packaging, free from stains, marks, odours or alterations.
• Include the original packing slip or a note containing your name and order number for identification.

Please note: Items returned that do not meet these conditions will be refused and sent back to the customer at their expense.

 

Return Options

In accordance with Australian Consumer Law guidelines, With Consideration does not offer refunds for change of mind or incorrect sizing.

Eligible full-priced items may be returned for one of the following:

• Store Credit: Receive store credit equivalent to 110% of the item's original purchase value.
• Exchange: Exchange your item for another available size or eligible product, subject to stock availability.

Store credit has no expiry date.

Any applicable shipping charges are non-refundable for change-of-mind returns.

 

Exchange Policy

We are happy to accommodate one exchange per eligible purchase, subject to availability.

Please note that once an initial change-of-mind exchange has been completed, the exchanged item is considered final sale and is not eligible for further change-of-mind returns or exchanges.

We encourage customers to contact our team for sizing assistance before arranging an exchange.

 

Store Credit Exchange Policy

Please note that store credit purchases are final and cannot be exchanged.

All purchases remain subject to your rights under Australian Consumer Law.

 

Costs of Returns

Customers are responsible for arranging and covering return shipping costs for change-of-mind returns.

We recommend using a tracked postal service, as we cannot process returns that do not reach our warehouse.

Australian Returns

• Return postage is at the customer's expense.
• No restocking fee applies to returns processed for store credit or an exchange.

New Zealand Returns

Customers are responsible for arranging and covering return shipping costs. We do not provide prepaid return labels for change-of-mind returns.

International Customers: Please note, we currently do not offer exchanges for international orders. Items can be returned for store credit, which can then be used to repurchase the desired size or product.

 

Faulty Items

If you believe your item is faulty, please contact us at contact@withconsideration.com.au with images and details of the fault. We will assess the issue and provide instructions on how to proceed.

• Faulty items may be repaired, replaced, or refunded depending on the situation.
• Concerns related to general wear and tear or improper care are not considered faults. Please follow the care instructions provided.
  
  

Initiating a Return

To start a return, visit our returns portal and follow the steps provided. Ensure your package is securely sealed, with the return label attached visibly.

Important Information

• Lost or Damaged Parcels: With Consideration is not responsible for lost or damaged parcels during the return process. We recommend using a tracked service.
• Identification Details: Include your name, email, and order number in your return. Packages without identification may be refused.
• Refund Processing: Store credit or refunds will be issued within 5-7 business days of receiving and inspecting the returned item.

If you have any further questions, please contact us at contact@withconsideration.com.au.